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Returns and Repair

RETURNS

Please contact us on order@bansrimehtadesign.com with details of your online return request.

Please note returns can only be exchanged. We will only accept goods that are unworn, undamaged and in the original packaging. Please be aware that we cannot refund import duties or taxes on international deliveries and that bespoke or engraved pieces cannot be refunded.

If you would like to cancel an order before it is dispatched, you can email us on order@bansrimehtadesign.com.

See our Website Terms and Conditions of Supply for further information.

We reserve the right to decline any orders.

REASONS A REPAIR/RETURN REQUEST MAY BE REJECTED:

  • Sufficient information is not provided:
    • Photos of merchandise not provided
    • Merchandise is past two seasons
    • No available spare parts
  • Wear and tear of the jewelry
  • Exclusive styles may not be exchanged

RETURN SHIPPING INSTRUCTIONS

  • Please pack each item with adequate padding to prevent additional damages in transit. Bansri Mehta Design will not be held responsible for damages caused by negligence.
  • The provided return authorization number must be visibly written or included on each carton and/or carton label.
  • Be sure to include at least one copy of the completed and approved returns authorization form inside of each lead carton.

PROPER WAYS TO PACK ITEMS FOR RETURN

  • Unit individually wrapped and separated from other items
  • Bubbled/padded in proper size carton to hold item with limited shifting during transit
  • Order # clearly noted on outer carton

IMPROPER WAYS TO PACK ITEMS FOR RETURN

  • Units not separated into individual bags, not padded or bubbled
  • Unit not packed in protective bag/jewelry box
  • Unit not bubbled in a padded to limit shifting during transit

Any return without prior authorization or the provided return authorization number clearly marked on the outside of each package will be refused and returned to the sender.

REPAIR PROCESS

  • All requests must be emailed to order@bansrimehtadesign.com
  • State “Repair” in the subject of your email
  • Estimates for cost of repair will be provided via email
  • Proof of purchase must be provided.
  • Repairs will only be accepted within 90 days of original purchase of full price items
  • All repairs are at the discretion of BMD in cases of manufacturer defect
  • All repairs should be processed through original place of purchase
  • BMD is not responsible for repairs on items that have excessive wear or do not follow care instructions
  • In order to expedite all repair authorizations, we encourage each customer to address repair or replacement inquiries at the original place of purchase
  • Stone repairs will be based on stone availability
  • Please allow 6-8 weeks for processing and repair
  • The customer is required to arrange and pay for shipping charges (roundtrip)
  • For international shipping, duties and taxes are sole responsibility of customer
    • An assessment will be made with respect to the nature of the damage, if approved:
      • Merchandise must be shipped within 5 business days of receipt of Returns Authorization Number
      • Tracking number must be provided
      • Please allow 2-4 weeks for completion of repair
      • It must be noted that not all repairs will be accepted due to the custom nature of each style and limited availability